At Apex, we exist to help our clients achieve their vision for a better patient experience and stronger financial results. Nothing gives us a greater sense of a job well done than to see our clients share their remarkable stories with their peers.
For UPMC, consumerism in healthcare is a top priority. Related to billing and payments, they set out to accomplish some pretty important things:
- Conquer billing complexity
- Provide their patients with new and innovative ways to pay – ways that better fit a modern lifestyle, and
- Embrace the next big thing in patient financial experience, which is personalized communications
In a recent HFMA article, they shared some of the great results realized from these initiatives, and their vision for what’s next. If you didn’t catch it, click here for the full article. We’re so proud to share their story with you.