Apex Blog

Provide Access to Statements from your Patient Portal
Oct. 21, 2015 | Posted by Sophie Morelli

Today’s healthcare revenue cycle leaders are focused on ways to improve communication and engagement to increase their healthcare collections results and provide patients with better healthcare billing experiences. One way to achieve these results is supplying patients with access to their statements from the provider’s patient portal system. Integration makes it easy for users to [...]

Fraud Liability Shift Sparks Important Conversation Regarding Point-of-Service Opportunities
Oct. 1, 2015 | Posted by Sophie Morelli

Finance and revenue cycle managers throughout the United States are preparing for the October 2015 Fraud Liability Shift, which stipulates that all issuers and merchants who choose to accept payments/transactions using non-EMV compliant devices with EMV compliant cards will assume liability for certain fraudulent behavior. Apex believes this shift marks a unique opportunity for providers. [...]

The Value of Revenue Cycle Metrics to Improve Collections Results
Sep. 25, 2015 | Posted by Sophie Morelli

Improving self-pay is not a set it and forget it proposition. It requires much focus for continuous bottom-line improvements. Today, patient financial engagement is more challenging than ever due to increases in patient payment responsibility. As a result, providers have seen their billing-related costs and accounts receivable levels increase. To combat these challenges, healthcare revenue [...]

Meeting Patients Where They Are
Sep. 15, 2015 | Posted by Sophie Morelli

Today, patients are reliant on their mobile devices for calendar reminders, email notifications and internet access. Understanding this, healthcare revenue cycle leaders can improve response and collections rates by meeting patients where they are, and allowing them to pay when it is convenient. This begins with the use of alternative channels to notify patients when [...]

Applying Marketing Tactics to Patient Financial Engagement
Sep. 4, 2015 | Posted by Sophie Morelli

  Just as marketers use proven tactics to engage potential consumers, healthcare financial leaders may use these same strategies to improve results in the patient-pay revenue cycle. In an article published by Healthcare Information and Management Systems (HIMSS), Apex Director of Marketing Kristen Jacobsen discusses the value of tailored communications based on popular marketing considerations, [...]

Apex Partners Recognized by US News and World Report’s Best Hospitals Ranking
Jul. 23, 2015 | Posted by Sophie Morelli

We are proud to partner with several of the best hospitals in the nation, recently ranked among the best in the country by US News and World Report’s Best Hospitals for 2015-16. Furthermore, these partners qualified for this year’s Honor Roll by ranking at or near the top in six or more specialties. Our customers’ [...]

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