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Apex Blog

Improving Collections by Offering a Payment Plan
May. 21, 2015 | Posted by Sophie Morelli

Providers can help improve collections by encouraging patients to start paying on a statement, even if the patient cannot pay the whole amount due before the due date. One cost-saving approach—both in helping reduce the number of statements mailed and in lowering write-offs—is to employ segmented variable messaging on patient statements. For example, if an [...]

Choosing the Correct Collections Approach When Pursuing Patient Payments
May. 20, 2015 | Posted by Sophie Morelli

Providers typically send four similar healthcare statements to a patient before referring bills to collections. Based on Apex research, each of these mailings can be optimized by varying the content of each statement based on the patient’s previous payment behavior and expected cash value. These benchmarks allow providers to determine the correct approach – conserve, [...]

You Can’t Manage What You Can’t Measure
May. 12, 2015 | Posted by Sophie Morelli

There’s a common business maxim that says “you can’t manage what you can’t measure.” Sophisticated measurement tools can help hospitals and clinics improve: Collections from patients (both amounts and time-to-payment) Patient adoption of electronic payments and statements (less expensive to process) Other billing-related metrics Patient response rates to marketing promotions included with statements As bad [...]

Focused Teams Drive Results
May. 8, 2015 | Posted by Sophie Morelli

Apex President Patrick Maurer talks about creating a team of employees dedicated to finding solutions in the April 21st issue of the HIMSS Business Edge newsletter. Once providers establish a better financial communication model with patients, they have tools in place to optimize results. At NorthShore University Health System in Chicago, financial leaders are dealing [...]

Optimizing Online Portals with No-Login Options
May. 6, 2015 | Posted by Sophie Morelli

According to Microsoft, the average internet user has 25 online accounts that require passwords and types an average of eight passwords per day. Because many patients visit healthcare providers relatively few times during a year (38% visiting only once or not at all in a given year, according to the Centers for Disease Control), many [...]

Clarify Patient Charges with Clear and Concise Statements
May. 5, 2015 | Posted by Sophie Morelli

Healthcare statements are often confusing for patients. Terminology is much less familiar than, say, a cell phone or utilities bill. Things are even more complex because patients are often not the only party making a payment, which is why extra clarity is needed to ensure patients understand what the insurance company is paying vs. what [...]

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