Apex Blog

Communicating With Recent Graduates and Newly Insured Patients
Jul. 1, 2015 | Posted by Sophie Morelli

It’s that time of year again: students are walking across stages dressed in caps and gowns, ready to take on new professional challenges. Whether these new graduate jobs that provide insurance benefits, or they purchase their own insurance on new exchanges, these young people face challenges navigating the healthcare system. There is also a change [...]

Combatting Industry Challenges and Meeting Organizational Needs
Jun. 28, 2015 | Posted by Sophie Morelli

Patient payment could top $420 billion by 2015 – a 68% increase in 5 years. This dramatic shift causes serious concern for healthcare leaders, who now struggle to collect thousands of patient payments, versus a few dozen insurance payers. As healthcare revenue cycle managers start to think about how their organizations will manage the change [...]

Easy Access to Archived Statements Can Reduce Support Costs and Increase Patient Satisfaction
Jun. 22, 2015 | Posted by Sophie Morelli

Patients who place fewer and shorter support calls are, on average, lower in cost to serve. One way to shorten call duration is to provide support representatives with fast and easy online access to exact copies of patient bills, thereby allowing them to quickly handle questions regarding services rendered and how to make a payment. [...]

The Argument for Increasing Online Billing During the Second Quarter
Jun. 12, 2015 | Posted by Sophie Morelli

Online payments from patients can increase the average speed of collections because they eliminate mail transit and check-processing times. In addition, patients who pay online tend to pay quickly, according to an internal study of payment data including multiple large healthcare organizations: 13% of all online payments were received within five days of the statement [...]

The Future Patient Financial Experience
Jun. 5, 2015 | Posted by Sophie Morelli

The HIMSS Revenue Cycle Improvement Task Force works to clarify the expanding role of patient access during patient-provider financial transactions. In its recently produced infographic, the task force illustrates its vision for future patients financial experiences: “focused on tools and processes that keep administrative cost containment, interoperability and consumer engagement front and center, regardless of [...]

Improving Collections by Offering a Payment Plan
May. 21, 2015 | Posted by Sophie Morelli

Providers can help improve collections by encouraging patients to start paying on a statement, even if the patient cannot pay the whole amount due before the due date. One cost-saving approach—both in helping reduce the number of statements mailed and in lowering write-offs—is to employ segmented variable messaging on patient statements. For example, if an [...]

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