Revenue Cycle Managers Take a Page from the Marketing Playbook for Patient Financial Engagement
by Kristen Jacobsen

  Revenue cycle leaders at the HIMSS Revenue Cycle Solutions Summit in Chicago talked about key challenges facing the industry. They tackled tough topics, including ICD-10 and the growing complexity of collecting patient balances. They talked with consistency about the need for change, the goal of patient centricity and the importance of metrics to track [...]

Improve Patient Revenue with Analytics
by Carrie Romandine

  Patients are now responsible for hundreds of billions of dollars formerly paid to healthcare providers by institutional payers. Struggling to collect, many providers are applying analytical tools to improve the average yield from each patient statement while maintaining positive patient relationships. In this article, we’ll discuss six foundational metrics to track. By carefully monitoring [...]

Patient Self-Pay: Why Big Challenges Are Best Approached With Precision Instruments
by Patrick Maurer

  The new reality of increased patient financial responsibility has left many healthcare providers struggling to collect patient balances. Whereas the patient component of the revenue cycle was once comparatively trivial, now its importance and complexity requires a modern approach that demands processes integration, holding vendors accountable to performance impacts, and focusing a team on [...]

I’m Not Just the CEO of a Patient Revenue Cycle Company – I’m Also a Patient
by Brian Kueppers

  When my daughter was born 21 years ago, our out-of-pocket cost was $50. Today, a family might spend $5,000 or more. Hundreds of billions of dollars of responsibility has shifted to patients—and providers are struggling to collect. We’ve entered an era in healthcare where a focus on “patient financial engagement” is critical. Patients must [...]

How to Secure Faster Payments from Patients
by Brian Kueppers

  Electronic payments from patients can increase the average speed of collections, because they eliminate mail transit and check-processing times. In addition, patients who pay online tend to pay quickly. According to an internal study of pay­ment data including multiple large healthcare organizations: • Thirteen percent of all electronic payments were received within five days [...]

The Future of Patient Billing Practices
by Patrick Maurer

When healthcare providers receive patient payments online, they benefit from less paper handling, less data entry, and fewer errors, according to our research. Also, online payments help speed up the revenue cycle. Transit time is eliminated, and patients who pay online tend to pay more quickly than others.

Making a Statement: Apex Information Technologies in St. Paul is proving medical bills can be simpler—and is growing rapidly as a result
by Pratik Joshi

Minnesota Business Magazine | July 2013 | by Pratik Joshi.  The July 2013 issue of Minnesota Business Magazine features an extended profile of Brian Kueppers and Apex’s evolution to become the leader in healthcare statement processing technology. Author Pratik Joshi describes how transitions underway in the healthcare industry make patient-friendly billing increasingly important. The article also describes the reinvention of Apex that made us ready to tackle these needs, quoting Brian Kueppers: “My goal was to find what products and solutions fit customers’ needs.”

A step-by-step guide to improving your billing statements
by Brian Kueppers

MGMA Connexion Magazine | February 2013.  For this month’s Medical Group Management Association’s monthly magazine Connexion, Apex founder and CEO Brian Kueppers authored the “Action Plan” feature article, which provides a practical, step-by-step guide to analyzing and improving your patient statements. Few projects offer higher ROI. And as the number of self-pay patients continues to increase, effective statements are more important than ever as healthcare providers try to keep their A/R levels and billing costs under control. This article lays out a series of specific, proven steps to help providers achieve best practices in statement design while also streamlining their billing-related processes. The result is better collections and higher patient satisfaction.

Payment Portals Can Improve Self-Pay Collections and Support Meaningful Use
by Brian Kueppers

HFMA Revenue Cycle Strategist | February 2013.  In this month’s newsletter for revenue cycle managers, Brian Kueppers lays out the factors that have accelerated online payment portals from “nice to have” to “must have” and outlines specific needs that must be addressed as providers take revenue collection online. Increased electronic engagement between healthcare providers and patients provides significant opportunities for improving revenue cycle metrics and encouraging patients to access EHRs. “Payment portals can provide a high ROI by speeding collections and fostering adoption of electronic statements while providing a better experience for patients and boosting utilization of EHR portals through the use of a single sign-on system. These benefits may not only improve revenue cycle metrics but also contribute to improved patient satisfaction and better relationships  between patients and providers.”

Two Ways to Eliminate Your Billing Hassles
by Paul Benson

DGPA Insights | February 2013.  This month the Dental Group Practice Association featured an online article by Apex senior consultant Paul Benson, which covers two of the most important ways dental groups can reduce administrative cost and remove time from the billing cycle. The article features results from an internal Apex study of payment speed, showing how providers can benefit from electronic billing due to faster payment times in addition to lower costs.

Increase Your Revenue Collections With Branded Statements and E-Payments
by Paul Benson

Have you ever opened your mail and found a bill that seemed unfamiliar? If so, chances are you didn’t pay immediately. This is a surprisingly common situation. Companies often don’t brand their billing statements effectively, causing recipients to be uncertain about the bill’s origin and authenticity. When that happens, recipients tend to delay payment until confirming that a bill matches up with their expectations. That’s a bad scenario for the issuer, because when recipients set aside bills, the chances are high that payments will not be made on time. This is especially common in the healthcare industry, both dental and traditional, in which patients regularly receive bills and statements from insurance companies or other third parties and are uncertain about how much and whom to pay. For dental practice groups, the result of the confusion is higher accounts receivable and a worse bottom line.

DGPA Insights: How to Collect Payments Faster & Lower Your Billing Expenses
by Haley Casey

APEX’s Patrick Maurer to present at DGPA 2012

Following best practices in the billing process helps DSOs collect payments faster, lower accounts receivable levels, and spend less time and money on the billing process. As the percentage of self-pay patients rises dramatically, effective patient billing is increasingly crucial. Many dental/healthcare providers are surprised by how much money leaks out of their operations because best practices aren’t followed in the billing process. What’s equally surprising is how easy it is to fix these problems. Efforts to improve billing processes are typically among the highest-ROI projects most providers can undertake.

How to Improve Collections From Self-Pay Patients
by Nels Peterson

Many self-pay patients are routinely confused by their healthcare bills. An Intuit Health study released in 2011 showed that 41 percent of all patients do not have confidence that the billed amount is correct, and 57 percent of all patients have had a bill go to a collection agency. Clearer communication can prevent some of those charges from accumulating as overdue accounts receivable and eventually being forwarded to a collection agency. Here are specific steps to promote crystal clear communication and minimize collection delays

Three keys to improving self-pay patient collections
by Brian Kueppers

Collections from self-pay patients is a thorny issue for many providers who face administrative headaches if self-pay patients are confused about their bills or simply fail to pay in a timely fashion. Many providers are seeing their levels of accounts receivable increase as self-pay patient services increase. To improve collections, providers can redesign their patient statements to improve clarity; ensure effective branding across printed and electronic statements; and implement online technology to maximize efficiency in the billing process. Taking these steps can help minimize billing-related calls to providers’ administrative staff and shorten the average time self-paying account balances are outstanding.

Patient Experience Extends Beyond the Visit
by Nels Peterson

You don’t have to look farther than the billboards lining the freeways to know how important attracting and retaining patients has become to healthcare organizations. Successful healthcare organizations have found that a committed focus on improving the patient experience as much, or more than, marketing, contributes to the organization’s success.

Want more efficient payments? Archive patient statements
by Brian Kueppers

Nurses, doctors and administrative professionals work hard to satisfy patients. But what happens after the patient leaves the facility? Increasingly, healthcare organizations are taking important steps to maintain patient satisfaction after the visit, such as making the billing process easy and technologically friendly.

The Increasing Value of the Patient Statement
by Nels Peterson

Third party billers focus on coding and compliance for good reason. Public and private payer requirements make receiving a timely and correct reimbursement for their customers a challenge. Add the prospect of penalties or even criminal allegations from either payers or regulatory agencies and the reason is clear. This focus highlights the third-party biller’s value proposition of cutting costs, risks and liabilities for providers. However, with the current shift to self-pay patients in today’s healthcare environment, a third-party biller’s traditional emphasis on coding and compliance ignores the main patient communication vehicle for the revenue cycle — the patient statement.

Patient Friendly Statements
by Brian Kueppers

In the summer of 2006 a group of researchers from the HFMA’s Patient Friendly Billing Project set out to find ways to simplify the patient billing process while also searching for commonalities between high performing revenue cycle hospitals. Their research revealed that these commonalities were most consistent in the areas of People, Processes, Technology, Metrics, Communication and Culture. The HFMA stated that these high performers did not always have the “latest technology” or the most “financially desirable characteristics,” but what they did posses was a desire to create clear and understandable processes that allowed their patients to enjoy a seamless and for the most part painless healthcare experience. At Apex our core focus is assisting healthcare providers in the communications aspect of this billing initiative.

E-Statements and E-Payments: Can They Reduce Your A/R?
by Philip Rohs

Could you control your postage and printing costs and improve your cash flow with electronic statements and payments? If properly introduced, you could harness significant benefits and offer value to your customers, as well.

Asking the right questions.  Delivering innovative solutions.