News & Perspectives

Catch up on the latest trending topics impacting Apex and the healthcare industry

Apex Revenue Technologies | Thursday, September 28, 2017

Most patients cite that a personalized healthcare billing experience is important to them. (Patient Financial Experience Survey, Apex and InfoTrends 2016

You might say, “Of course, the billing...
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Apex Revenue Technologies | Friday, September 8, 2017

The patient population is diverse when it comes to financial means, situations and preference. Among the 1,000 patients interviewed in our 2016 Patient Financial Experience Report, we see broad disparity in...
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Apex Revenue Technologies | Thursday, August 10, 2017

When we talk about the patient financial experience, we tend to focus on events and interactions such as:


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Apex Revenue Technologies | Friday, July 28, 2017
  • 8% currently receive their bills electronically, but 25% would like to.
  • 5% of patients aged 45 to 54 prefer a mobile app to make payments.
  • 49% would be more likely to pay their bill on time if payment plan options were more flexible.
  • 28% would pay their bill on...
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Apex Revenue Technologies | Wednesday, July 12, 2017

When it comes to revenue cycle performance, it’s likely you are measuring specific metrics against industry benchmarks to understand your areas of strength, and opportunities for improvement. HFMA MAP and...
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