News & Perspectives
Here's What We've Been Up To Lately.
- 8% currently receive their bills electronically, but 25% would like to.
- 5% of patients aged 45 to 54 prefer a mobile app to make payments.
- 49% would be more likely to pay their bill on time if payment plan options were more flexible.
- 28% would pay their bill on...
As a healthcare provider, you have an obligation to safeguard your patients’ sensitive information—both health-related and financial. When you bring an outside partner into your business, it’s imperative to choose one that takes patient privacy as seriously as you do.
As we’ve emphasized in previous posts, patient satisfaction is a critical metric to be measured – and it shouldn’t stop at the medical experience. It’s important to the overall relationship with your patients to capture their satisfaction with their financial journey, as well, to secure loyalty...
At Apex, we exist to help our clients achieve their vision for a better patient experience and stronger financial results. Nothing gives us a greater sense of a job well done than to see our clients share their remarkable stories with their peers.
For UPMC, consumerism in healthcare is a...