News & Perspectives
Catch up on the latest trending topics and thought leadership surrounding Apex and the healthcare industry
Healthcare providers across the country are implementing large initiatives that put a higher focus on the voice of the patient. Measuring patient satisfaction (link to patient survey) is an effective way to improve the patient experience.
Patient billing statements are often overlooked as a valuable communication tool. The fact is, however, that patient statements are still the primary method of communicating billing information and balances owed to patients, which as we all know is a critical aspect of the revenue cycle.
Patients are now responsible for hundreds of billions of dollars formerly paid to healthcare providers by institutional payers. Struggling to collect, many providers are applying analytical tools to improve the average yield from each patient statement while maintaining positive patient...
Today’s healthcare revenue cycle leaders are focused on ways to improve communication and engagement to increase their healthcare collections results and provide patients with better healthcare billing experiences.