News & Perspectives

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Apex Revenue Technologies | Monday, June 22, 2015

Patients who place fewer and shorter support calls are, on average, lower in cost to serve. One way to shorten call duration is to provide support representatives with fast and easy online access to exact copies of patient bills, thereby allowing them to quickly handle questions regarding...
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Apex Revenue Technologies | Friday, June 12, 2015

Online payments from patients can increase the average speed of collections because they eliminate mail transit and check-processing times. In addition, patients who pay online tend to pay quickly, according to an internal study of payment data including multiple large healthcare organizations...
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Apex Revenue Technologies | Friday, June 5, 2015

The HIMSS Revenue Cycle Improvement Task Force works to clarify the expanding role of patient access during patient-provider financial transactions.

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Apex Revenue Technologies | Thursday, May 21, 2015

Providers can help improve collections by encouraging patients to start paying on a statement, even if the patient cannot pay the whole amount due before the due date. One cost-saving approach—both in helping reduce the number of statements mailed and in lowering write-offs—is to employ...
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Apex Revenue Technologies | Wednesday, May 20, 2015

Providers typically send four similar healthcare statements to a patient before referring bills to collections. Based on Apex research, each of these mailings can be optimized by varying the content of each statement based on the patient’s previous payment behavior and expected cash value. These...
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