Make It Easier for Patients to Pay
When it comes to billing, more choices mean a better patient experience—and a better patient experience leads to increased revenue. Apex provides a self-managed interactive voice response (IVR) solution that allows patients to pay by phone when it’s convenient for them—24 hours a day, 7 days a week.
With IVR, you can offload basic transactions from your customer support representatives (CSRs) and accept payments after hours, around the clock. These payments can be registered in your practice management system without your staff ever having to lift a finger.
Safe, Secure, and Compliant
- Choice of voice or touch-tone inputs
- Natural language voice recognition
- Payment confirmation emails
- Utilizes existing stored card or accepts/stores new card for future use
- Full or partial payments accepted
- Multiple-account payments on a single call
- Speech-to-text function speeds and simplifies call flow changes, saving time by eliminating the need to record or re-record voice prompts.
- System evolves with each interaction, “learning” from mistakes to improve the application’s effectiveness—and the caller experience.
- Data entry errors are handled gracefully, providing useful instructions to reduce frustration and ensure the patient remains on the call.
- Platform utilizes the same payment process, gateway, and merchant processor as other modules in the Apex payment suite. This allows for centralized reporting and streamlines customer support.