Support

Posting Date: October 30, 2017

Changes Coming to Apex Secure FTP — Action Required by December 1, 2017

In an effort to provide excellent service to our customers and their consumers, Apex has made significant investments in our IT infrastructure to provide improved performance and higher levels of security. As we complete these infrastructure changes, Apex customers will need to make changes to ensure continued communications with Apex’s secure FTP site and the Apex web services.

If you have visited this site before, note the new IP address added under FTP and Web Sites (Secondary D/R)

Click here for more information (NOTE: Maintenance Window Date Updated to December 8th)

 

Posting Date: May 15, 2017

Discontinued Support for TLS 1.0 – Action required by September 1, 2017

Apex will no longer be supporting TLS version 1.0 for secure communications after September 1, 2017.  In order to align with security industry best practices and changing regulatory requirements, this change will be made for all Apex’s Internet facing web sites and systems. This article contains all of the information currently available on Apex’s end of support for the TLS 1.0 encryption protocol.

Click here for TLS 1.0 Notification